White Cliff Gardens
By accepting a quotation from White Cliff Gardens, you agree to be bound by the following Terms and Conditions.
1. Definitions
In these Terms and Conditions:
• “Contractor” means White Cliff Gardens. The Contractor is a fully registered and licensed Upper Tier Waste Carrier with the Environment Agency (registration available on request).
• “Client” means the person(s) or company purchasing the services.
• “Services” means the gardening, landscaping, tree surgery/maintenance, jet washing, waste removal, or related works provided by the Contractor.
2. Quotations and Pricing
2.1 All quotations are valid for thirty (30) days from the date of issue.
2.2 Quotations may be provided as either:
• Fixed Price: binding for the work specified; or
• Estimate: subject to adjustment where the scope of work changes.
3. Payment Terms
3.1 A deposit of up to forty percent (40%) may be required for larger projects or where substantial materials must be purchased.
3.2 Invoices shall be issued upon completion of the Services, or at agreed project milestones. Payment is due immediately upon receipt unless otherwise agreed in writing.
3.3 Late Payment Penalties: If payment is not received on the due date, a late payment charge of £25.00 per day will be applied. Overdue accounts will be invoiced weekly for these accumulated charges. The Contractor reserves the right to pursue legal action to recover debts, which may result in a County Court Judgment (CCJ) being recorded against the Client’s name.
3.4 The Contractor reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
3.5 The Contractor may suspend or terminate Services in the event of non-payment.
4. Client Obligations
4.1 The Client must provide safe and unrestricted access to the property during agreed working hours.
4.2 The Client shall ensure reasonable access to water and electricity.
4.3 The Client is responsible for removing movable items (e.g. pots, garden furniture, vehicles) prior to commencement of work.
4.4 Waste Removal: The Contractor operates as a legal waste carrier. Unless otherwise stated in the quotation, the removal of green waste or site debris is subject to additional disposal fees to cover commercial tipping costs.
4.5 Health and Safety (Waste & Sharps): All animal faeces/waste must be cleared from the working area prior to the commencement of Services. Additionally, the garden must be free from drug paraphernalia and hazardous sharp objects. If any such waste or hazardous items are found, the Contractor will immediately refuse to carry out the job. The Client may still be liable for full labour costs as per Clause 9.
4.6 The Client must notify the Contractor in writing of the location of any underground pipes, cables, or services. The Contractor accepts no liability for damage to undisclosed utilities.
4.7 Where parking charges or permits are required, these are the responsibility of the Client.
5. Jet Washing and Exterior Cleaning
5.1 Pre-existing Conditions: The Client acknowledges that high-pressure washing can reveal pre-existing damage, such as loose pointing, cracked masonry, or degraded timber, which may have been hidden by dirt or moss. The Contractor is not liable for the repair of such pre-existing defects.
5.2 Surface Integrity: While the Contractor uses professional equipment and techniques, some older or poorly maintained surfaces (e.g., brittle paving or thin veneers) may be susceptible to damage. The Contractor accepts no liability for damage caused to surfaces that were already in a state of disrepair.
5.3 Splashing and Debris: Jet washing inherently creates overspray and flying debris. While the Contractor will take reasonable steps to protect surroundings, the Client is responsible for ensuring windows/doors are closed and sensitive items (e.g., laundry, delicate plants, vehicles) are moved or covered.
5.4 Sanding and Sealing: Unless specifically included in the quotation, re-sanding of block paving or sealing of surfaces is a separate service and will be charged accordingly.
6. Materials and Supplies
6.1 All materials supplied remain the property of the Contractor until payment in full has been received.
6.2 Surplus materials shall remain the property of the Contractor and may be removed from site.
6.3 The Client is responsible for the maintenance and watering of any planted items following completion.
7. Performance of Services
7.1 The Contractor will provide Services with reasonable care, skill, and in a professional manner.
7.2 Work may be delayed or suspended due to adverse weather or unsuitable ground conditions.
7.3 Any dates provided are approximate only. Time is not of the essence of this agreement.
8. Liability and Insurance
8.1 The Contractor shall not be liable for loss or damage arising from events beyond their reasonable control.
8.2 The Contractor maintains public liability insurance appropriate for the Services provided.
8.3 The Contractor shall not be responsible for damage to existing structures, plants, or property caused by undisclosed site conditions or Client omissions.
9. Cancellation
9.1 Where the Client cancels a booking with less than twenty-four (24) hours’ notice, the Contractor may charge up to 100% of the anticipated labour cost.
9.2 Where the Contractor is unable to gain access or is forced to refuse work due to site hazards (as per Clause 4.5), the full labour cost for that visit may be charged.
10. Complaints
10.1 Any complaints regarding the Services must be reported in writing within twenty-four (24) hours of completion to allow investigation and remedial action.
11. Governing Law
11.1 This Agreement shall be governed by, and construed in accordance with, the laws of England and Wales.