White Cliff Gardens:
Terms and Conditions
1. General
These terms and conditions govern the contract between [White Cliff Gardens ] (the
"Contractor") and the Client (you) for
the provision of gardening and landscaping services. By accepting a quote or scheduling work, the Client agrees to these
terms.
2. Quotations and Pricing
• Validity: All quotations are valid for [30] days from the date of issue.
• Estimate vs Fixed Price: Quotations are either an estimate of cost or a fixed price. A fixed price is binding for the work
specified, whereas an estimate may change based on the final scope of work.
3. Payment Terms
• Deposits: For larger projects or where significant materials must be purchased, a deposit of 40% may be required before
a start date can be arranged.
• Invoicing: Invoices will be issued upon completion of the work or at specific project milestones. Payment is due on
completion.
• Late Payment: The Contractor reserves the right to charge interest on overdue payments. £25per day charges will apply
and invoiced weekly of new charges. Court procedures will be taken and a CCJ could be put against your name.
• Refusal of Service: The Contractor may suspend or terminate services for non-payment.
4. Client Obligations
• Access: The Client must provide clear, safe, and unimpeded access to the property during the agreed-upon working
hours.
• Utilities: The Client is responsible for providing reasonable access to water and electricity on site.
• Clearance: The Client should move any movable items, such as pots, garden furniture, or vehicles, from the work area
before the Contractors arrival. Help can be arranged if elderly or disabled or needs 2 people .
All animal feces must be removed from the garden before any work is undertaken, if not work will be refused.
There should be no drug paraphernalia e.g sharp objects in the garden , this will also mean a refused job .
• Information: The Client must inform the Contractor of the location of any underground pipes, cables, or other services
before work commences. The Contractor is not liable for damage to undisclosed services this must be sent in a text or email
before as evidence.
• Parking: The Client is responsible for providing necessary parking permits or paying for parking fees incurred by the
Contractor.
5. Materials and Supplies
• Material Responsibility: All materials remain the property of the Contractor until the final payment is received.
• Excess Materials: Any surplus materials remain the property of and will be removed by the Contractor.
• Planting: For planting jobs, the Client is responsible for the ongoing maintenance and watering of all new plants after the
work is completed. The Contractor is not liable for the loss of plants due to neglect or adverse weather.
6. Performance of Services
• Quality of Work: The Contractor will perform all work in a good, timely, and professional manner, using suitable tools
and machinery.
• Weather and Conditions: The Contractor may need to suspend or postpone work due to unsuitable weather or ground
conditions.
• Completion Time: Any dates or time scales provided are approximate only. Time is not of the essence of this contract.
7. Liability and Warranty
• Exclusions: The Contractor is not liable for damage caused by factors beyond their control, including frost, drought, or
extreme weather conditions.
• Insurance: The Contractor holds public liability insurance for the services provided.
• Site Damage: The Contractor will not accept responsibility for any damage to the site (including existing plants, pots,
structures, or features) caused by unforeseen circumstances or failure to provide accurate information.
8. Cancellation
• Client Cancellation:
◦ If the Client cancels within less than 24hours notice, a cancellation fee of 100% of the labour cost may be charged and
must be paid within 7days of issue
◦ If the Contractor cannot gain access to the property at the scheduled time due to the Client, the full labour cost for the
visit may be charged.
• Contractor Cancellation: The Contractor may cancel or postpone a booking due to adverse weather or other
circumstances beyond their control.
9. Complaints
• Any complaints about the quality of service must be reported to the Contractor within 24 hour of the service being
completed to allow for prompt investigation.
10. Governing Law
• This contract is governed by and shall be construed in accordance with the laws of England and Wales.